Job Description

Job Description

Job Description

Grider Support Services, LLC is a proud partner of Erie County Medical Center (ECMC) and is dedicated to providing high-quality patient-centered care to our community.

We are seeking a dedicated Practice Manager to lead our daily clinical operations, enhance patient experiences, and support our diverse team within a growing multi-specialty practice. The ideal candidate will be a strategic thinker with a strong foundation in primary care and outpatient operations, ready to help drive future service expansion.

???? Location: 36 North Union Road Williamsville, NY ???? Department: Multi-Specialty Practice (Primary Care & Orthopedics/Physical Medicine & Rehabilitation)???? Shift: Full-Time | Monday–Friday, 7:30 AM – 4:00 PM

Job Duties

• Promote a positive, welcoming environment by leading patient experience initiatives and staff training
• Foster strong provider and team engagement, ensuring a collaborative, high-performing culture
• Optimize daily operations, ensuring efficiency, compliance, and quality of care
• Leverage EMR data to improve scheduling, patient access, and workflow productivity
• Partner with leadership on strategic growth, business development, and service line expansion
• Coordinate staffing and provider schedules to meet patient demand
• Drive performance improvement through coaching, feedback, and development planning
• Ensure regulatory compliance and accreditation readiness
• Manage outreach and marketing to increase referrals and patient volume

Benefits : We offer a competitive salary and benefits package. The hiring range is between $60,500 to $90,000 annually. Enjoy generous PTO, paid holidays, and top-tier medical coverage with low premiums and full deductible coverage through an HRA—plus dental, vision, life insurance, and great discounts!

Qualifications

Education:

• Bachelor’s degree in Business, Healthcare Administration, or related field required

Experience:

• 3–5 years in a medical office setting required
• 1–2 years in a management or supervisory role preferred

Skills & Competencies:

• Proven leadership and organizational abilities
• Strong understanding of outpatient clinical workflows and care coordination
• Proficient in Electronic Medical Records (EMR) systems
• Skilled in critical thinking, communication, problem-solving, and staff development
• Ability to manage patient care plans and support follow-up initiatives

Grider Support Services, LLC. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

* The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.

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